We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@themetalloid.com , If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions : at care@themetalloid.com

 

Cancellations: 

If you change your mind and do not wish to ship your card to us and would like to cancel your order, we would hate to see you go, just a reminder all order cancellations & all refunds requested due to a customer change of mind are subject to a $10 restocking fee.

Exchanges :

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds :

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time approximately 4-5 business working days for your bank or credit card company to process and reflect in your original payment method chose by you.

Though we have a case-by-case policy regarding refunding shipping costs, in general, shipping is not refunded on any orders. If there is a discrepancy that lies on our behalf we will consider a full refund including shipping costs.

Customers who request a refund due to a change of mind but have used shop pay or any monthly installment payment method at checkout will NOT be eligible for a refund.

Lost Shipments :

Lost shipments will not be refunded. If any packages are lost on their way from you to us or from us to you, we will not be responsible. We will however do our best to work with you in finding the best possible outcome for you.
Our final advice and suggestion is to contact and consult with the shipping carrier (Ex: USPS, UPS, DHL, FEDEX e.t.c).

Damages and issues :

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items :

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on orders that have used discount codes, sale items or gift cards.